Service is Key
When considering a major lease or purchase it is important to make sure you are dealing with a full service provider who will provide a top notch forklift repair service.
It’s no secret that the equipment we count on to perform demanding work inevitably needs occasional repairs, and forklifts are no exception.
That’s why, when consulting with prospective dealers about the equipment itself, it’s also imperative to talk about service.
What it really comes down to is connecting with a team of service technicians you can trust to provide the timely, quality forklift repair and maintenance service that is essential to ensuring that your business operates as smoothly and efficiently as possible.
You’ll want to work with a company that places a premium on hiring top-notch service technicians and uses leading-edge technology to quickly dispatch them to where they are needed.
So, when you reach the point of talking to a forklift dealer, you’ll want to be ready with questions designed to give you some peace of mind that your forklift repair needs will be met by qualified professionals. Here are a few examples
- How many service technicians do you have?
- How experienced are your technicians?
- What types of certification do your technicians possess?
- How quickly can you get the equipment serviced and back on the job?
- How will any service and maintenance plan that is being discussed help my equipment last longer and increase my uptime?
Some forklift companies believe that providing exceptional service is a significant competitive differentiator. Therefore, it makes sense to check out not just the quality of forklifts being offered by the dealership but also the service department to make sure the company you’re considering employ well-trained, certified mechanics with many years of experience behind them.
Top lift truck dealers also know that, after the sale, a customer’s closest ongoing contact may be with the technician or technicians who service the equipment. A top mechanic can develop an in-depth understanding about how the condition of a client’s fleet affects their ability to continually function at maximum efficiency.
Taking some time to make sure you feel confident about your ability to get forklift repair work and planned maintenance performed by top professionals in a timely fashion will pay long-term dividends in terms of uptime and productivity gains that benefit your entire operation.
At W Hall - The Forklift Centre our experienced, dedicated service technicians are among the best in the business.
Contact us today for friendly, straightforward advice about how we can help your business operate at maximum efficiency.